Seeing that there was no topic for the discussion of where to buy
legitimate Sailor Moon merchandise online, I decided to make one to help anybody who is interested in researching their options before making purchases with an unfamiliar merchant or store. Although the primary focus of this topic will be to discuss and review places/merchants that members have already purchased from, any discussion regarding bootleg identification or shopping tips is perfectly fine and encouraged!
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This topmost master post will contain reputable places to purchase genuine Sailor Moon merchandise, from webshops, to Ebay merchants. To add new information to the Master post please reply to the topic with the form provided below:
Merchant location: (which country are they located)
Merchant username/website: Ships to: (E.g. Worldwide? US only?)
Type(s) of items sold: (E.g. figurines, manga, plushies, shirts, variety (if too many categories to list), etc.)
Item(s) purchased: (If you wish to include an image of the product you received for whatever reason feel free to do so, but please keep it in a spoiler tag so that mobile devices are not overwhelmed by all of your beautiful images.)
Comments: (There is no limit to how much you write, but it might be a good idea to include an abridged version—at least for the master post. You may include whatever you wish as long as it applies to your experience with them. For example, what did you like about the seller? Were you satisfied? Did you find shipping reasonable? Did they package the item safely so that it did not arrive damaged? Did they have good communication with you? If you had a problem with an order, were they helpful? Did you get a refund or were they able to track/replace your package? )
**Just a friendly reminder to be constructive with the reviews meaning that if there was something you thought the merchant needed to improve on, feel free to mention it, but don't forget to mention the things they did a good job with!
**If a merchant is already listed, but you would like to share your experience with them, please do! It is okay for us to have multiple reviews for the same merchant.
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P.S. If anybody has any other ideas for this master post or thread, do share!
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EBAY
JAPANMerchant username: 2013madoka
Ships to: Worldwide
Type(s) of items sold: Variety (including vintage items)
Item(s) purchased: Kanebou pins
Comments: "The seller does combined shipping on multiple items and has excellent communication throughout the entire ordering process." -Andalusite
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U.S.AMerchant: luna-art, Luna-art Gallery
Ships to: U.S. only on Ebay, but internationally from personal website
Type(s) of items sold: Anime Cels
Item(s) purchased: 2-layered Ptilol Cel without background
Comments: "Very accurate and detailed description of cels with pictures highlighting any flaws or damage; answered questions promptly; well-packaged shipments;
Note: For preservation purposes, the clear sheet provided is not an ideal for long term storage. The cels should be archivally framed ASAP.
" -Andalusite
Merchant: rareromance
Ships to: Worldwide *with some exclusions
Type(s) of items sold: Trading Cards, keychains, figurines, school supplies
Item(s) purchased: Carddas trading cards
Comments: "For a decent number of trading card listings, buyers can pick out individual cards as opposed to purchasing the whole lot. The seller included two bonus SM stickers with my order!
" -Andalusite
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AMAZONMerchant: Amazon Warehouse
(ei came from Amazon and not a seller on Amazon)Ships to: Worldwide
Type(s) of items sold: Variety
Item(s) purchased: "S.H. Figuarts Sailor Jupiter" - Tuxedo Mistress
Comments: "Not so expensive and their fast shipping is awesome *-* However, things arrive there much later than in other websites." -Tuxedo Mistress
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OTHER WEBSITESJAPANMerchant: AmiAmi
Ships to: Worldwide
Type(s) of items sold: Variety
Item(s) purchased: "Sailor Chibi Moon plush doll, PROPLICA Cutie Moon Rod, PROPLICA Crystal Star, Sailor Moon Crystal 2015 desk calendar, Miniaturely Tablet (set 1) 10 pack, Miniaturely Tablet (set 2) 10 pack, and more." -Aurae
Comments: "I have ordered from AmiAmi for many years for both anime goods and doll-related items. I like their ordering system--it's very automated. I know right away if my order was placed or not, or if an item is sold out. I'm sure it happens, but so far I have not received a dreaded "sorry, this item is not available" email after successfully placing an order. AmiAmi allows you to combine orders placed at different times (based on product release date), allowing you to save on shipping costs. They offer a number of shipping methods; I always stick to EMS for fast delivery and insurance. Everything I have received from AmiAmi was packaged very safely and came with a card including instructions on how to report damage or issues. I have never had to do this, because my items arrived intact. I enjoy their service and will continue to order." -Aurae
Merchant: CD Japan
Ships to: Worldwide
Type(s) of items sold: Variety
Item(s) purchased: "So far, a trinket for my phone, S.H. Figuarts Sailor Chibi Moon and I've bought a Cutie Moon Rod PROPLICA for my website." - Tuxedo Mistress
Comments: "Items will always come in a very good package and they are very respectable. Highly recommended!" - Tuxedo Mistress
Merchant: HobbyLink Japan
Ships to: Worldwide
Type(s) of items sold: Variety
Item(s) purchased: "Keychain, Swing 1" - Tuxedo Mistress
Comments: "They have very good price, but the keychains will always come mixed, so you may get three Usagis, two Amis, one Rei, one Luna and Artemis, one Makoto and no Minakos. That's the downside. But it's super worth it!" - Tuxedo Mistress
Merchant: JList
Ships to: Worldwide
Type(s) of items sold: Variety
Item(s) purchased: "One Sailor Jupiter Star Power Ball Point Pen and Sailor Moon Desk Figures Set of 5" - Tuxedo Mistress
Comments: "My Sailor Jupiter pen came broken =( But its shipping is VERY fast." - Tuxedo Mistress
Merchant: Mandarake
Ships to: Worldwide
Type(s) of items sold: A variety of new and USED
second-hand goods
Item(s) purchased: "Dolls and 90s Sailor Moon miscellany" -Aurae
Comments: "Mandarake is a
second-hand consignment store. People come to their store with used or unused anime- and hobby-related items to sell with prices in mind, and Mandarake sells those goods. They have a number of physical stores in Japan and one online webshop that lists an assortment of items from the physical stores. Mandarake is an excellent place to find 90s Sailor Moon merchandise. You can search in English or Japanese, but you will get more results if you search in Japanese. Because these items are in physical stores AND online, sometimes your order will be cancelled if the item was sold before your order was received. They allow you to specify, when placing your order, if there are any items that are so important that if you cannot have those items you want to cancel the entire order. These are
not new retail goods, so it is important to read the item descriptions and ratings, as well as looking at the pictures. They sell 18+ items, so please be aware of this when searching. Their shipping options are standard, although I only have experience with EMS. My parcels have always been shipped promptly and arrived well-packed. I have never had an issue with an order." -Aurae
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U.S.AMerchant: Circle Red
Ships to: Worldwide
Type(s) of items sold: Variety (JP merchandise is mostly figurines and keychains)
Item(s) purchased: “GE binder, stickers, and Petite Chara Ayakashi sisters set” Andalusite
Comments: TL;DR (Click here for Andalusite's full review)
Pros: Cheaper prices on newer items, pre-orders for imports,
- excellent care in packaging:
very good customer service, do not have to pay up front when pre-ordering you don't have to make an account to order
Caveats: +Items may take months to arrive if you pre-order something with in-stock items and forget to specify when or how you want the items shipped.
+You might need to add their customer service e-mail to your address book in order to receive their updates on your order status.
Merchant: CrunchyRoll Store
Ships to: Worldwide
Type(s) of items sold: Variety
Item(s) purchased: "PROPLICA Moon Stick" -Aurae
Comments: "I ordered the international release version of the PROPLICA Moon Stick from Crunchyroll's store in 2014. (The international release version is identical the Japanese release version, but comes with a printout of English-translated instructions.) Placing the order was easy and keeping tabs on order fulfillment was simple. My item was shipped appropriately and arrived well-packaged. However, my Moon Stick was defective--the lights and sounds did not work correctly. I asked Crunchyroll to replace my defective Moon Stick or refund my money--and they did. I will say that sometimes it took a day or two to get a response from customer service once I initiated my complaint. I remained polite, but insistent on what would be needed to resolve my issue (new working Moon Stick or full refund). It took just under 3 weeks to answer customer service's questions and receive a replacement product. Overall, I am a satisfied customer and would order again." -Aurae
"I'd like to point out that I've already bought from the Crunchyroll store and my Princess Petit Chara came without box!" -Tuxedo Mistress
"I preordered the Princess Serenity Petit Chara from CrunchyRoll and she came with everything." -Small Lady
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DEPUTY SERVICESJAPANMerchant: Sarah Brave (She own a secret group on Facebook where she sells Japan-only items.)
Ships to: Worldwide
Type(s) of items sold: Variety
Item(s) purchased: "Moonlight Memories Star Locket" - Tuxedo Mistress
Comments: "Fast shipping and Sarah is a very nice girl! =D Totally worth it!" -Tuxedo Mistress